Why money goes missing
Funders rarely refuse to pay. Money goes missing quietly: a deal paid at the wrong points, an upsell left off, a renewal paid on net new money when the agreement says full advance, a clawback taken on the wrong merchant, or a deal that never appears on a statement at all. Nobody notices unless someone compares the statement with what was expected, line by line, every month.
- ReconciliationReconciliation is a merchant's contractual right to have fixed MCA payments adjusted to match actual receipts when sales fall, a key feature of the true-sale structure.
- ClawbackA clawback is a funder taking back an ISO's commission because the merchant defaulted or stopped paying within a set window after funding, often 30 to 90 days.
Have this in place first
Before your first reconciliation
0 of 4The monthly routine
Each month, for each funder
0 of 8expected = 50,000 x (6 base + 4 upsell) / 100 = 5,000 paid = 3,000 short = 2,000 (the 4 upsell points were left off)
Disputing a short or missing payment
- Check your side first. Re-read the agreement and the deal's terms. A surprising number of disputes end with the broker's own record being wrong.
- Write one clear email per deal or per statement. Merchant name, funding date, amount funded, expected commission with the arithmetic, amount paid, the difference, and the clause in the agreement that supports you.
- Attach the evidence: the statement line, the funding confirmation, the offer with the agreed sell rate.
- Set a follow-up date and chase on it. Most short payments are fixed on the next statement once someone looks.
- Escalate in writing to your account manager if two follow-ups get no answer.
- Record the outcome: paid, partly paid or written off, and why. Patterns per funder belong in your next conversation about the relationship.
Keep it routine, not personal
Funder ISO departments handle these questions every day. A short, well-documented email gets a quicker fix than an angry call, and it keeps the relationship you need for the next deal.
How the CRM helps
Every funded deal creates its expected commissions. Under Commissions → Reconcile, upload a lender's commission statement as a CSV; lines are matched to funded deals for you to confirm, assign by hand or ignore. Mark commission received records the amount and date, and can flag the lender's final payment as a short-pay.
From a commission's actions menu you can Dispute it with a reason and resolve it later, Record clawback with the amount and date, or void it. Payouts then shows what reps and partners are owed from money that has arrived. See commission tracking and funded deals and commissions.
Questions
How do I reconcile a funder's commission statement?
Match every line on the statement to a funded deal, compare the amount paid with the amount you expected from the ISO agreement, list funded deals missing from the statement, and check every clawback. Record what was received and follow up on each difference in writing.
Try it in the app
Signed in? Open the screen this lesson covers.
Finished this lesson?
0 of 5 lessons in Commissions and renewals
Progress is saved in this browser. Sign in to keep it across devices.
Related lessons
- Funded deals, commissions and reportsReconciling lender commission statementsUpload a lender's commission statement as a CSV, review the suggested matches, confirm, re-point or ignore each line, and catch short-pays as you go.
- Funded deals, commissions and reportsCommissions: expected, received and clawed backHow expected commissions and splits are created at funding, how to mark them received or short-paid, dispute them, and record a clawback.
- Commissions and renewalsHow MCA brokers get paidPoints on the funded amount, upsell between buy and sell rate, residuals where they exist, clawbacks on early default and when the money actually arrives.
- Commissions and renewalsSplitting commissions with reps, partners and sub-ISOsHouse and rep splits, sub-ISO and referral partner shares, fronters and closers, a worked example of one commission split four ways, and why it goes in writing.
- Help centerFunded deals and commissionsMark a deal funded, track expected commissions and splits, record what the lender pays you, and handle clawbacks.