Look it up first
- The [help center](/help) has short how-to articles grouped by topic, with a search box: importing, lenders, submissions, commissions, exports and your account.
- [Learn](/learn) (where you are now) has longer lessons for each role, plus lending know-how: MCA basics, reading bank statements, lender matching, compliance.
- The [glossary](/glossary) defines the industry terms, from factor rate to clawback.
- The [tools](/tools) are free calculators for factor rates, holdbacks, commissions and stacking.
Contact support
Use the form on the contact page with the topic Support: help with your account, or email support@ferrylend.com. Include your workspace name, the page you were on, and what you expected to happen. A screenshot helps more than a description.
Never send sensitive data
Do not paste Social Security numbers, bank account numbers or full statements into a support message. Describe the record (merchant name, deal stage) and we will find it.
Plan changes and add-ons go through support too, because self-serve billing is Coming soon. See Plan and features.
What is new and what is next
The changelog lists everything that has shipped, newest first. The roadmap shows what we are building next, in order and without dates; items move to the changelog when they are live.
Feedback and feature requests go through the same contact form (the Something else topic is fine). Tell us the job you are trying to do, not only the button you want: "I need to know which deals are waiting on stips for more than three days" gets a better result than "add a filter". Requests from shops using Ferrylend every day shape the roadmap.
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Related lessons
- Start hereA tour of the appThe sidebar, the New menu, list search and filters, CSV export, the phone layout and the theme switch: where everything is in the CRM.
- Owner and admin setupYour plan and featuresRead Settings, Plan & features: your current plan, which features are on, locked or coming soon, and how to change plans or add an add-on today.
- Start hereYour first 30 minutesA guided first session for a new owner: set up the organization, invite a teammate, import a few leads, convert one to a deal and add a lender.
- Help centerGetting started with FerrylendSign in for the first time, set your password, and find your way around the app.
- Help centerYour account, password and sign-inChange your name, email or password, what to do if you forget your password, and how sign-in is protected.