Preparing the submission package

The package is your shop's first impression on a lender. A clean one gets read first and decided fast. A messy one waits behind the clean ones, or comes back with a stips list you could have answered before sending.

• Submission packageA submission package is the email or upload an ISO sends a funder: the application, bank statements, MTD, ID and voided check, with a clear subject line and summary.

1. 1On the deal's Lenders tab, tick the chosen lenders and click Submit.
2. 2In Documents, tick the files for the package. Only received or verified documents are listed. Keep the total under 25 MB, the limit many lenders enforce; the window warns you when you go over.
3. 3In Lenders & recipients, check each lender's To and CC. A missing address means the lender has no submission email on file: fix it on the lender or send through its portal.
4. 4In Email & submit, pick the Template your shop uses for submissions. Lenders with their own subject format keep it. Use merge tags rather than typing names and amounts.
5. 5Send each email (Send via app), or send it yourself and click Mark sent.

• Attaching a rejected or superseded statement. Reject it in Documents first so it cannot be picked.
• Sending stale statements. If a new month has closed, collect it and add it to the analysis before submitting.
• Different numbers in the email and the analysis. Use merge tags so they agree.