Submit a deal to lenders
Build one email per lender from your template, or a copy kit for lenders you submit to on their portal, attach the package, and track every response.
- 1On the deal's Lenders tab, tick the lenders you want in the matrix, then click Submit.
- 2Choose an Email template. Templates live in Settings → Email templates and fill in merge tags such as the business name and amount.
- 3Tick the documents to attach under Attachments. Only received documents are listed, and the total size is shown (keep it under 25 MB). When every lender you picked takes deals on its portal or by API, attachments are optional.
- 4Check each lender's readiness: Ready, or what is still missing for that lender.
- 5Review each lender's email. The subject follows the lender's subject format when it has one, and you can edit the subject and body for that lender.
- 6Send each email one of four ways: Send via app, Open in email, Copy, or Mark sent.
The four ways to send
| Button | What it does |
|---|---|
| Send via app | Sends the email and its attachments from the app, under your name, with reply-to and a blind copy to you, so the lender's reply lands in your inbox. |
| Open in email | Opens the email in your own mail app (Outlook, Gmail, Apple Mail). Attach the checked files there, send it, then come back and Mark sent. |
| Copy | Copies the email so you can paste it anywhere, for example into a lender's portal. |
| Mark sent | Records the submission as sent when you sent it some other way. |
Lenders with a portal
For a lender set to Portal assist, the card shows a copy kit instead of an email: the Open the lender portal link, every field in the order the lender's portal asks with a copy button, Reveal & copy for the EIN, SSN or date of birth (each reveal is logged), and download links for the documents the lender needs. Fill in the portal, enter the Lender application ID if you have one, and click Mark submitted. A resubmission is linked to the earlier submission.
Lenders with an API connector
Submit via API sends the application through the lender's connector, which needs the API access add-on and refuses a file with missing required data. If the lender's system returns an error, it shows on that lender's card.
What each lender received
Marking a submission sent saves a frozen version of the deal's application with it. The Versions card on the Application tab shows each version and which lenders got it, so you can always answer what a lender was sent.
Once a package is sent, the deal moves to the lender-review stage and each submission is listed on the deal and under Submissions in the sidebar. Update a submission's status as lenders respond, record decline reasons and stip requests, and add offers when they come in.