Why it matters
Criteria tell you what a lender says it funds. Outcomes tell you what it actually funds. Comparing the two each month is how a lender list stays accurate and how you decide where your best files go first.
The lender scorecard
- 1Open Reports and click Lender scorecard.
- 2Pick a date range (Last 12 months by default), and optionally a rep or one lender.
- 3Read one row per lender for the submissions sent in the range.
| Column | What it tells you |
|---|---|
| Sent, Approval | Submissions sent and the share approved of those sent (hover for approved and declined counts). |
| Time to offer | Average time from sending to the first offer. |
| Avg factor, Avg comm. % | The price they come back at and what you earn on it. |
| Funded | Deals funded in the range and their volume. |
| Avg comm. $ | Average expected commission per funded deal. |
| Top decline reasons | The lender's most common reasons, plus the top merchant reason. |
The lender scorecard is part of Advanced reports (included in the Pro plan). Agents see their own deals only.
One lender in detail
Open a lender and click Performance for its approval rate, Days to offer, average factor and commission, funded count, decline reasons as bars (lender and merchant), and submissions by status. The card says it plainly: compare with its stored criteria.
Acting on what you see
- A lender declining for revenue again and again: its revenue rule is missing or too low. Raise it.
- A lender approving deals your matrix marks Ineligible: a rule is too strict, or it should be soft.
- A slow lender with a high approval rate: submit to it first, not last.
- Merchant declines piling up on one lender: its pricing is losing deals. Check Avg factor against others.
Decline reasons only count when they are recorded. Make sure submissions get their decline reason and lost deals get Decline reasons, or the scorecard goes quiet exactly where you need it.
Try it in the app
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Related lessons
- Underwriting and analysisLender criteria and programsStore each lender's box as matching rules: quick criteria, programs with amount and factor ranges, hard and soft rules, OR groups and conditional rules.
- Funded deals, commissions and reportsReports and CSV exportsThe four reports (funnel, lender scorecard, volume and commission, lead source ROI), their filters, which need Advanced reports, and who can export to CSV.
- Lender matching and submissionsDeclines, counter-offers and resubmittingHow to read a lender's decline reason, record it so it improves your next match, handle counter-offers, and resubmit only when you have something new to show.
- Owner and admin setupSet up decline reasonsEdit the two lists reps pick from when a lender declines or a merchant walks: rename, hide, reorder and add reasons so lender scorecards stay useful.
- Help centerHow lender matching worksEvery deal is checked against the criteria of every active lender program of its product, with a pass, fail or unknown result per rule, a reason you can read, and whether the file is ready for that lender.
- Help centerExport your dataDownload any list to CSV with its current filters, and what you need to know about permissions and sensitive fields.