How to open your export
Open a password-protected full export on Windows or Mac, what is inside it, and how to keep it safe.
A full export is a zip file. When you ask for one in Settings → Security, you can protect it with a password you choose. The zip is then encrypted with AES-256, and we never store the password: write it down in your password manager before you request the export, because nobody (us included) can open the file without it.
Windows
- 1Install 7-Zip (free). The zip support built into Windows cannot open AES-encrypted zips.
- 2Right-click the downloaded file and choose 7-Zip → Extract Here (on Windows 11, look under Show more options).
- 3Type your export password when 7-Zip asks for it.
Mac
- 1Install Keka or The Unarchiver (both free, in the App Store). Double-clicking the zip in Finder uses Archive Utility, which cannot open AES-encrypted zips and shows an error.
- 2Right-click the downloaded file, choose Open With → Keka (or The Unarchiver).
- 3Type your export password when asked.
Command line
With 7-Zip installed: 7z x export-2026-10-12-abc123.zip (it asks for the password). The standard unzip command does not support AES encryption.
What is inside
| Path | What it holds |
|---|---|
| data/<table>.csv | One spreadsheet per kind of record (leads, merchants, contacts, deals, submissions, users, the audit log and so on), with every row that belongs to your organization. |
| files/<table>/ | Your documents, statements, attachments and imports. In a password-protected export each file is named by its record id, so the names of your merchants do not show in the zip's file list. |
| files/index.csv | Password-protected exports only: the original name of each file, next to its new name. |
| README.txt | When the export was made, row and file counts, and what was left out. |
Left out on purpose: password hashes, two-factor secrets, search hashes and internal storage paths. Sensitive values (SSNs, dates of birth, EINs, bank and licence numbers) show as [withheld] unless you ticked the box to include them.
Keep it safe
- Prefer the password-protected export. A plain zip opens for anyone who gets the file.
- Use a long password: the Suggest button makes a six-word passphrase. Zip encryption is strong, but a short password can be guessed.
- Send the file and its password by different routes, never in the same email.
- Delete the extracted copy when you are done with it.
Lost the password? We cannot recover it or the file. Request a new export instead: you can make up to three a day.